Junior Customer Success Manager

  • Agency
  • Business Support
  • Hybrid
  • Permanent
  • Sales
  • London, EC4R 3TN
  • Salary: £30,000 – £35,000 / Year

Media Contacts

Job reference: 35099

This is an opportunity for a junior customer success manager or account manager to take their next progression with a leading publishing and media business. This is an exciting opportunity to become part of a high-performing business that generates millions in annual revenue while supporting the UK’s vibrant creative economy.

You will be tasked with managing customer accounts across a variety of industries and creating opportunities to grow customer revenue and build new accounts. Working collaboratively across the teams to provide intelligence, support, and informed insights.

Key responsibilities:

  • Work collaboratively with all departments to support customer queries and produce progress reports.
  • Oversee management of key customer accounts to generate invoices and additional documents.
  • Lead negotiations on new or renewal agreements with key customers.
  • Be the first point of contact for your key accounts and become an industry expert.

Successful candidate will display:

  • Previous experience in a customer success or account manager role.
  • Experience with working with customer databases, orders / invoice processing.
  • A good team player with a self-motivated, proactive approach to work.
  • Understanding of CRM systems

What’s in it for you?

  • Competitive base salary with an attractive commission structure.
  • 27 days of holiday plus bank holidays.
  • Private healthcare, life insurance, a generous pension plan, and incentive schemes.
  • Hybrid working for better work-life balance.
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